Frequently Asked Questions
Everything you need to know about booking on PKWORLD
Making a booking through PKWORLD is easy. Search your destination, select your hotel, choose your dates and number of guests, then confirm. We accept JazzCash, Easypaisa, Raast, Debit/Credit Cards, Bank Transfer, and Pay at Property. The whole process takes under 60 seconds.
Yes, you can complete a booking as a guest using just your email address and phone number. However, creating a PKWORLD account lets you manage all your bookings in one place, download receipts, and receive exclusive member deals.
Yes, you can request a date change subject to availability. Log in → My Bookings → select the booking → click "Change Dates". New dates are subject to the property's availability and the rate conditions of your original booking.
Any applicable taxes or local charges are clearly stated before you confirm and in your confirmation email. If nothing is stated, you should not be asked for additional payment on arrival. If a property makes an unexpected request, contact our support team immediately.
PKWORLD accepts JazzCash, Easypaisa, Raast, Debit/Credit Cards (Visa & Mastercard), Bank Transfer, and Pay at Property. You can choose your preferred method at checkout. Eligible options are shown before you confirm your booking.
Yes, some hotels offer "Pay at Property", letting you settle the bill with the hotel in cash upon check-in. This option is clearly marked on the property listing. Pay at Property bookings are still confirmed reservations and are subject to the property's cancellation policy.
Your payment confirmation is included in your booking confirmation email. You can also download it from your PKWORLD account under "My Bookings" → select your booking → "Download Receipt". If you still need help, email [email protected] with your booking reference.
Yes. PKWORLD uses SSL encryption for all transactions and we do not store full card details on our servers. Payments are processed through PCI-DSS compliant payment gateways.
Log in to your PKWORLD account → My Bookings → select the booking → click "Cancel Booking". The property is notified automatically and you will receive a cancellation confirmation email. Standard cancellations must be made at least 24 hours before check-in unless a different policy is stated on the listing.
Refund eligibility depends on the rate plan you booked. Flex Rate bookings are fully refundable up to 24 hours before check-in. Saver Rate bookings are non-refundable. The exact cancellation policy is always shown on the booking page before you confirm. Refunds are processed within 5-7 business days.
A no-show is treated as a late cancellation. Depending on the rate plan, the property may charge a no-show fee, typically the first night's stay. This is always disclosed in the rate conditions before you book.
If you have a PKWORLD account, your booking confirmation is always available under "My Bookings" in your dashboard, you can print or download it at any time. If you booked as a guest and need your confirmation resent, email [email protected] with your name, hotel name, and check-in date.
Go to the login page and click "Forgot Password". Enter the email address linked to your account and we will send you a reset link. If you don't receive it within a few minutes, check your spam folder. Still no luck? Email [email protected].
Yes, PKWORLD covers hotels in all four provinces (Punjab, Sindh, KPK, Balochistan) as well as Gilgit-Baltistan, Azad Kashmir, and Islamabad Capital Territory. We're adding new destinations and properties every week.
Visit pkworld.pk/join to register your property. Our onboarding team will contact you within 24 hours to complete verification and get your listing live. Listing on PKWORLD is free, we charge a small commission only when you receive a confirmed booking.
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