Cancellation Policy

This Cancellation Policy explains how you can cancel or change a booking made on PKWORLD and how refunds are handled. It forms part of our Terms of Service.

1. Your booking conditions

1.1 Every room on PKWORLD is offered under a rate plan that sets its cancellation terms. The terms that apply to your booking are shown before you confirm and are included in your booking confirmation.

1.2 The main rate types are:

• Smart and Flex rates: can be cancelled free of charge until the deadline shown on your booking. After that deadline, the cancellation fee stated in your booking conditions applies.
• Saver rates: offered at a lower price and non-refundable. They cannot be cancelled or changed without charge.

1.3 Cancellation deadlines are shown as a specific date and time in Pakistan Standard Time (PKT).

2. How to cancel

2.1 You can cancel your booking at any time from My Bookings on the PKWORLD website or app. Select the booking and choose Cancel.

2.2 Before you confirm the cancellation, you will see any fee that applies and the amount that will be refunded.

2.3 Once the cancellation is complete, we will send you a confirmation by email. If you do not receive it, please check your spam folder or contact us.

3. Changing a booking

3.1 You can request a change to your check-in or check-out dates from My Bookings. Changes are subject to availability at the Property and to the price for the new dates. Any difference in price will be shown before you confirm.

3.2 The name of the lead guest cannot be changed once a booking is confirmed. If a different guest will be staying, the booking must be cancelled under its booking conditions and a new booking made.

3.3 A Property may propose new dates for your booking. The change will only take effect if you accept it. If you do not accept, your original booking remains in place.

4. Cancellation by the Property

If a Property is unable to honour your booking, for example because of overbooking or an unexpected closure, we will cancel the booking and refund in full any amount you paid through PKWORLD. We will also make reasonable efforts to help you find alternative accommodation.

5. No-shows

5.1 If you do not arrive at the Property and have not cancelled your booking, the Property may report a no-show.

5.2 We will notify you by email and SMS and give you the opportunity to dispute the report. If the no-show is confirmed, the no-show conditions of your rate will apply.

5.3 If you expect to arrive late, please inform the Property in advance so that your room is held.

6. Refunds

6.1 Refunds are made to the original payment method used for the booking.

6.2 We process refunds as soon as a cancellation is confirmed. Banks and payment providers usually take 7 to 10 working days to credit the amount to your account.

6.3 Refunds for bank transfer payments can only be made to an account held in the name of the person who made the booking.

6.4 If your refund has not arrived after 10 working days, please check with your bank first, then contact us with your booking reference.

7. Pay at property bookings

If you chose to pay at the Property and have not made any payment in advance, no refund is involved when you cancel. Any fee for late cancellation or no-show is set out in your booking conditions.

8. Contact

For help with a cancellation or refund, please email [email protected] or visit our Contact page.