1. Who these terms are for
These terms apply to every travel agent, event planner and independent arranger approved as a PKWORLD Host. They sit alongside the PKWORLD terms of use that every PKWORLD account accepts.
Applying is free. There is no joining fee or membership fee.
2. Everything goes through PKWORLD
Guests pay PKWORLD, never you and never a hotel. Every advance, balance and refund moves through PKWORLD’s own account, and the guest gets one PKWORLD invoice for the whole group.
- You never collect money from a guest, in cash, by bank transfer or by wallet.
- You never add a markup or a service charge on top of the hotel rates in your quote.
- You only quote live PKWORLD hotels. A hotel that is not on PKWORLD yet can be invited, and quoted once it is live.
3. Pay
Pay terms are inside your Host account. Sign in as a PKWORLD Host to read them.
4. Requests, holds and quotes
- A group means at least 5 rooms.
- Reply to every new request within 24 hours, or it expires. A guest who found you in the directory may then choose another PKWORLD Host.
- A hold lasts at most 72 hours unless the hotel agrees to extend it. A quote cannot stay valid longer than its shortest hold.
- One group cancellation policy applies to every group. You cannot change it, and hotels cannot add their own terms to a hold.
5. Guests’ contact details
Until a guest pays the advance, you talk to them in PKWORLD messages. Phone numbers and emails typed before payment are hidden and flagged to PKWORLD. Once the advance is paid, you see each other’s phone numbers.
6. Guest data and privacy
- Use a guest’s details only to arrange their group. Never sell, share or reuse them for anything else.
- Rooming lists hold names and phone numbers only. PKWORLD never stores guests’ CNIC numbers, and you must not send them to hotels through PKWORLD. Hotels check ID at the desk.
- Guests who join through your invite link are your clients. They see only you, and PKWORLD will not show them other PKWORLD Hosts.
7. How you work
- Be honest about rooms, rates and distances in every quote.
- Treat guests, hotels and PKWORLD staff with respect, in messages and in person.
- Keep your public profile true. Changes to your name or photo are checked by PKWORLD before they show.
- Never pay for, write or pressure anyone into a review. Reviews can be hidden only through PKWORLD moderation and are never edited.
8. Taking business off PKWORLD
If you ask a guest to pay you directly, or move a PKWORLD group to another channel, PKWORLD suspends your account. You lose your Verified badge and your place in the directory, and PKWORLD may close your account.
9. Cancellations and changes
Guests see the group cancellation policy before they pay.
10. Disputes
Raise a problem with a guest or a hotel from Help in your workspace. PKWORLD reads both sides and decides. Money moves only on PKWORLD’s decision, through statements and refunds.
11. Suspension and closing your account
PKWORLD can suspend a PKWORLD Host account, with the reason in writing. You can close your account at any time by asking PKWORLD support.
12. Changes to these terms
We tell you by WhatsApp and email before any change takes effect, and show what changed at the top of this page.