Partner Terms

These Partner Terms govern the listing of accommodation on PKWORLD and the use of the PKWORLD partner extranet. They form an agreement between PKWORLD and the hotel, guest house or other accommodation provider that registers a property (the "Partner"). By registering a property or using the extranet, the Partner accepts these Terms.

How PKWORLD handles the personal data of Partners and their staff is described in our Privacy Policy.

1. Definitions

• Property: the accommodation the Partner lists on PKWORLD.
• Guest: a person who books a stay at the Property through PKWORLD.
• Booking: a confirmed reservation made through the PKWORLD website or app.
• Extranet: the PKWORLD partner portal and app used to manage the Property, rates, availability, bookings and finances.
• Room price: the price of the room for the stay, as shown to the Guest at the time of booking.

2. Registration and verification

2.1 The Partner must provide accurate and complete information when registering, including details of the Property, its ownership or lease, the owner's identity documents and the bank account to be used for payments.

2.2 PKWORLD verifies every Property before it goes live. We may request further documents, carry out checks, and decline or remove a listing if the information cannot be verified.

2.3 The payout bank account must be held in the name of the Partner or its registered business. Changes to bank details are subject to re-verification.

2.4 The Partner is responsible for all activity under its extranet account, including the actions of staff members it adds. Login details must be kept confidential, and any suspected unauthorised access must be reported to PKWORLD without delay.

3. Property information and content

3.1 The Partner is responsible for keeping all information about the Property accurate, complete and up to date. This includes descriptions, photos, room types, facilities, check-in and check-out times, house rules, policies and any charges payable at the Property.

3.2 Listings must not include direct contact details, website links or any content that directs Guests to book outside PKWORLD.

3.3 The Partner confirms that it owns or has the right to use all photos and content it provides, and grants PKWORLD a non-exclusive, royalty-free licence to use, adapt and display that content on the Platform and in the promotion of the Property and PKWORLD.

3.4 PKWORLD may edit listing content for formatting, accuracy or compliance with our standards.

4. Rates and availability

4.1 The Partner sets its own rates, availability, rate plans and restrictions through the extranet or a connected channel manager, and must keep them up to date at all times.

4.2 Rates are displayed in Pakistani Rupees and must include all applicable taxes and mandatory charges, unless a charge is clearly shown as payable at the Property.

4.3 Rates and conditions offered on PKWORLD must be no less favourable than those the Partner offers to the public on its own website for the same room, dates and conditions.

5. Bookings

5.1 Each Booking is a contract between the Guest and the Partner. PKWORLD acts as an intermediary and is not a party to that contract.

5.2 The Partner must honour every Booking at the price and conditions confirmed to the Guest, and must check the extranet regularly for new Bookings, changes and cancellations.

5.3 The Partner must not cancel a confirmed Booking or ask a Guest to cancel. If a Booking cannot be honoured, the Partner must contact PKWORLD immediately.

5.4 Guests booking through PKWORLD must receive the same standard of service as any other guest, and must not be charged any amount not shown at the time of booking.

5.5 The Partner may propose a change to a Guest's booking dates through the extranet. The change only takes effect if the Guest accepts it.

6. Overbooking and relocation

If the Partner cannot provide the booked accommodation, it must arrange alternative accommodation of an equal or higher standard nearby, at no additional cost to the Guest, and cover any reasonable transport costs. If the Partner fails to do so, PKWORLD may arrange alternative accommodation and recover the resulting costs from the Partner.

7. Guest payments

7.1 Pay at property: the Guest pays the Partner directly at the Property. The Partner must accept the payment methods shown on its listing and provide the Guest with a receipt.

7.2 Online payment: where the Guest pays online, PKWORLD collects the payment on behalf of the Partner as its payment collection agent. The Guest's payment to PKWORLD settles the Guest's obligation for that amount, and the Partner must not charge the Guest again.

8. Commission

8.1 The Partner pays PKWORLD a commission at the rate agreed when the Property is approved, as shown in the extranet.

8.2 Commission is calculated on the room price of each completed Booking. Commission is also payable on any cancellation or no-show charge retained by the Partner. No commission is payable on Bookings cancelled free of charge.

8.3 Any change to the commission rate will be notified to the Partner in advance and will apply only to Bookings made after the change takes effect.

9. Invoicing and payment

9.1 PKWORLD issues a monthly commission invoice covering Bookings with a check-out date in the previous month. Invoices are available in the extranet.

9.2 Invoices must be paid within 14 days of the invoice date, through the extranet or by bank transfer to the account stated on the invoice.

9.3 If an invoice is overdue, PKWORLD will send reminders and may reduce the visibility of the Property, suspend the listing until payment is received, or deduct the amount due from any payout owed to the Partner.

9.4 Any query about an invoice must be raised through the extranet before the due date.

10. Payouts

10.1 For Bookings paid online, PKWORLD pays the Partner the amount collected, less commission and any other amounts owed to PKWORLD.

10.2 Payouts are made to the Partner's verified bank account in line with the payout schedule communicated to the Partner.

10.3 PKWORLD may withhold a payout where a Booking is subject to a dispute, a suspected fraud investigation or a Guest refund, until the matter is resolved.

11. Cancellations and no-shows

11.1 Guest cancellations are governed by the rate plan selected at the time of booking.

11.2 If a Guest does not arrive, the Partner may report a no-show through the extranet. PKWORLD will notify the Guest, who may dispute the report. PKWORLD will decide the outcome based on the information available, and any no-show charge applies only once the no-show is confirmed.

11.3 PKWORLD may cancel a Booking where fraud is suspected or where required to protect a Guest or the Partner.

12. Guest conduct and damage

The Partner may report serious misconduct or damage caused by a Guest through the extranet. PKWORLD will review each report and may take action against the Guest's account. Charges for damage may be collected from the Guest directly, in line with the house rules shown on the listing.

13. Reviews

13.1 Guests who have completed a stay may review the Property. The Partner may reply to reviews publicly, in a professional manner.

13.2 Genuine reviews will not be removed at the Partner's request. The Partner must not write or procure fake reviews, offer incentives in exchange for reviews, or pressure Guests about their reviews.

14. Guest data

14.1 The Partner may use Guest information only to fulfil the Booking, provide services during the stay and meet its legal obligations, such as guest registration.

14.2 The Partner must not use Guest information for marketing without the Guest's consent, must keep it secure and confidential, and must inform PKWORLD promptly of any security incident affecting it.

15. Ranking and visibility

The order in which properties appear on PKWORLD depends on factors including relevance to the Guest's search, price, availability, reviews and PKW Score, cancellation conditions, content quality, how often Guests book the Property, and the standing of the Partner's account, including timely payment of invoices. Where a Property appears higher because of paid promotion, it is labelled.

16. Licences and compliance

The Partner confirms that it holds all licences and registrations required to operate the Property, and that it complies with applicable laws, including tax, safety and guest registration requirements. The Partner is responsible for its own taxes, including those on its accommodation revenue.

17. Suspension and termination

17.1 The Partner may temporarily pause its listing through the extranet. Either party may end this agreement by giving 15 days' written notice.

17.2 PKWORLD may suspend or remove a listing immediately if the Partner fails to pay amounts due, provides false or misleading information, refuses or cancels confirmed Bookings, overcharges Guests, manipulates reviews, engages in fraud, or where there are serious Guest complaints or safety concerns.

17.3 After termination, the Partner must honour all Bookings already confirmed and pay any amounts owed to PKWORLD.

18. Liability and indemnity

18.1 The Partner is responsible for the Property, the services provided to Guests and the safety of its premises, and agrees to compensate PKWORLD for claims arising from the Guest's stay, inaccurate Property information or the Partner's breach of these Terms.

18.2 PKWORLD is not liable for any indirect or consequential loss, including loss of revenue or profit. PKWORLD's total liability to the Partner in any 12-month period is limited to the commission paid by the Partner during that period.

18.3 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

19. Confidentiality

Each party must keep confidential the commercial terms of this agreement and any non-public information received from the other party, except where disclosure is required by law.

20. Changes to these Terms

PKWORLD may update these Terms from time to time. We will notify the Partner of significant changes through the extranet or by email at least 15 days before they take effect. If the Partner does not agree, it may end this agreement before the changes take effect.

21. Governing law

These Terms are governed by the laws of Pakistan. The courts of Lahore will have exclusive jurisdiction over any dispute arising from them.

22. Contact

For any questions about these Terms, please contact partner support through the extranet or email [email protected].